Shipping

What Shipping Methods Are Available?

We try to ship out most orders on a next working day service but some items come from some of our other suppliers so can take longer.

Do You Ship Internationally?

Sorry U.K. shipping only.

How Long Will It Take To Get My Package?

Shipping times are on each product page and when we have a delivery date or tracking number we will inform you by email.

Payment

What Payment Methods Are Accepted?

Pay-Pal is our preferred method of payment. If this is not an option to you then we can accept bank transfer. Chip and Pin facilities are available for local customers collecting standard stock items. We can also process card payment verbally over the phone on the next working day (subject to verification checks).

Is Buying On-Line Safe?

As our preferred payment route is Pay-Pal, all purchases via this method qualifies for buyers protection.

Orders & Returns

How do I place an Order?

Browse and add the items to your basket. Proceed to check out, double checking your basket and correct shipping/collection method.
Enter your Billing Details including your telephone number.
Read and acknowledge the Terms and Conditions.
We will telephone or email if we encounter any problems or delays.

How Can I Cancel Or Change My Order?

Please email sales@the-roof-shop.co.uk as soon as possible.

Do I need an account to place an order?

No, an account is not necessary to place orders on the website. If you are a regular customer it will speed up the order process as your details will already be saved but it is not a requirement.

How Do I Track My Order?

We do not offer online tracking. Please call 01452 713400 to ask for details of your order.

How Can I Return a Product?

Please contact us in the first instance by calling 01452 713400 and we will make appropriate arrangements.